Refund Policy

Cancellation More Than 48 Hours Before Rental

Customers who cancel at least 48 hours before the scheduled rental start time will receive a full refund.

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Cancellation Within 48 Hours
Reservations canceled less than 48 hours before the scheduled rental start time are non-refundable.

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No Shows
Customers who fail to meet for their scheduled rental without prior notice will not receive a refund.

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Weather Policy
We do not currently offer a refund due to inclement weather.

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Mechanical Issues
If a mechanical issue prevents operation, Riptide Rentals will provide a replacement cart if available or a prorated refund.

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Refund Processing
Approved refunds are generally processed within 5–10 business days.